We’re all about the customer
Here’s how we do it.
Build a team of caring individuals and keep them so happy customers can hear it even through the phone.
A world-famous entrepreneur once said that staff come first, and customer second. It works for Richard Branson, and it works for us. That’s because heart-warming customer experiences happen when people are happy and are empowered to help.
There is a culture at Allied of helping each other out, picking each other up when we need it, and support for the staff at every corner. So when we speak to on the phone or in person, you’ll hear the difference. It’s the sound of someone who wants to be there, and someone who is eager to help you out.
“The level of consultation as well as the general courtesy of the site team has been a delight.” – Luke
Put the customer first at every moment because every customer journey is different.
All Allied staff receive comprehensive and ongoing training, because let’s face it, solar product are complex, and you’re probably not a trade-qualified builder or electrician. So deciding the best solution could involve a lot of questions depending on your own personal experience.
Whether our team is helping you understand your solar user manual or talking through your roofing concerns, they never lose sight of what it’s like to be a customer. They’ll spot the things other builders miss, take the time to talk to you person to person, and do the little things. Because they’re the ones that matter.
“From their first initial call to the sales rep to installation, nothing was a problem and everything was explained in laymen terms.” – Kim
Recruit the best builders and specialists that are experts in their field and get it right the first time, every time.
There is something different about Allied staff. That’s why they’re hired, and why they thrive here. And, it’s why you’ll love talking to them.
Our builders see everything from routine roof repainting to the devastation of extreme weather events. They are carefully selected to also be a ‘people person’. So if you want to feel at ease, if you want the peace of mind of a fully-licenced expert, if you want the best products at incredible value, call Allied Group first.
“Mark, our consultant, was informative and personable straight away, which is a big reason why we chose Allied – Mandy
The foundations of Allied Group
Two colleagues from different companies loved their jobs. They enjoyed working with customers. Took pride in what they made. And enjoyed the team they worked with. So why did they leave to start new roofing company (which has quickly grown into a major Australian home improvement juggernaut)?
Well, so many roofing companies operated with the same rhetoric. You could paint them all with the same brush, so to speak. But there is a subtle difference that makes Allied different. Quite simply, Allied cares how they do what they do as much a what they do.
Allied Group stands for:
Providing the best workplace for their staff.
Ensuring long-term customer satisfaction.
Declaring its commitment to the highest quality workmanship.
Sourcing the best product from leading brands for our customers.
Being proudly Australian owned and run.
Here’s what our clients have to say
Excellent job, no mess left
"Had Solar power installed today. Excellent job, no mess left. Everything was well explained to us before installation."
We can not recommend allied enough
"We have just had solar panels installed and from our first phone call through to our installer we can not recommend Allied enough. Thank you so much for a pleasant experience."
Our experience with Allied Roofing was exceptional.
"We would recommended this company to anyone who wants a professional job with professional people."
"I was extremely impressed by the prompt service I received"
"I was extremely impressed by the prompt service I received in regards to our Solar Panels. The Allied Solar representative turned up on time did the work. Contacted the electricity company for us. This was absolutely painless. Allied even changed the bracket colour to match our roof so it was not an eyesore. The aesthetics worked well.
Sincere and ethical service
"I wasn’t particularly impressed with the representatives from [other solar] companies, particularly with regard to the lack of information about the types of solar panels and how they work. But Adrian came to give me a quote, and took care to explain, in detail, what I should know about solar panels. While I had done some research, I certainly learnt a lot more from Adrian. I had a sense that Adrian was sincere and ethical and I was comfortable when I made the decision to go with the Allied Group to install the panels."
The communication was top notch
"The Allied Group workmen who installed the system were efficient and caused no disruption to us at all in the short time they were there. The communication with the sales people, scheduling ladies and installers was top notch. Both Adrian and John were available at any time for me to talk to about anything."
Peter and Diane Houston
Benefits of Choosing Allied Group
We use Trusted Brands, so you know what you’re buying.
We simply do not compromise on quality or service, so that means using quality brands. The process and the kinds of results you can expect will be explained, and we’re proud of our important relationships we have with the industry’s leading brands including Dulux, Bluescope, and COLORBOND®. We believe in doing jobs right first time, every time.
We include a 5-Year Replacement Warranty because we want you to be confident
Our solar customers have recognised our expertise and our use of high-quality hardware. We stand by our pledge to replace (at no charge) rather than repair if any item doesn’t perform to 100% as promised within the first five years. Our high-quality workmanship means Allied Group never have to go out and redo installations.
We tailor solutions to your home, so you only pay for what you need.
In everything we do, we provide our customers with fit-for-purpose products and solutions. We believe that if we do right by you, you’ll refer us to your friends, neighbours, relatives, and colleagues. We cherish our word-of-mouth referrals from all our satisfied Allied Group roofing and solar customers.