We’re all about the customer
Here’s how we do it.
Build a team of caring individuals and keep them so happy customers can hear it even through the phone.
A world-famous entrepreneur once said that staff come first, and customers second. It works for Richard Branson, and it works for us. That’s because heart-warming customer experiences happen when people are happy and are empowered to help.
There is a culture at Allied of helping each other out, picking each other up when we need it, and support for the staff at every corner. So when we speak to you on the phone or in person, you’ll hear the difference. It’s the sound of someone who wants to be there, and someone who is eager to help you out.
“The level of consultation as well as the general courtesy of the site team has been a delight.” – Luke
Put the customer on top at every moment because every customer journey is different.
All Allied staff receive comprehensive and ongoing training, because let’s face it, solar products are complex, and you’re probably not a trade-qualified builder or electrician. So deciding the best solution could involve a lot of questions depending on your own personal experience.
Whether our team is helping you understand your solar user manual or talking through your roofing concerns, they never lose sight of what it’s like to be a customer. They’ll spot the things other builders miss, take the time to talk to you person to person, and do the little things. Because they’re the ones that matter.
“From their first initial call to the sales rep to installation, nothing was a problem and everything was explained in laymen terms.” – Kim
Recruit the best builders and specialists that are experts in their field and get it right the first time, every time.
There is something different about Allied staff. That’s why they’re hired, and why they thrive here. And, it’s why you’ll love talking to them.
Our builders see everything from routine roof repainting to the devastation of extreme weather events. They are carefully selected to also be a ‘people person’. So if you want to feel at ease, if you want the peace of mind of a fully-licenced expert, if you want the best products at incredible value, call Allied Group first.
“Mark, our consultant, was informative and personable straight away, which is a big reason why we chose Allied – Mandy
The foundations of Allied Group
Two colleagues from different companies loved their jobs. They enjoyed working with customers. Took pride in what they made. And enjoyed the team they worked with. So why did they leave to start a new roofing company (which has quickly grown into a major Australian home improvement juggernaut)?
Well, so many roofing companies operated with the same rhetoric. You could paint them all with the same brush, so to speak. But there is a subtle difference that makes Allied different. Quite simply, Allied cares how they do what they do as much a what they do.
Allied Group stands for:
Providing the best workplace for their staff.
Ensuring long-term customer satisfaction.
Declaring its commitment to the highest quality workmanship.
Sourcing the best product from leading brands for our customers.
Being proudly Australian owned and run.
Here’s what our clients have to say
We are very pleased with the finished look of our roof
"We are very pleased with the finished look of our roof after restoration by the Allied Group. Special attention was given to matching the roof colour to our requirements, and some necessary repairs to other elements on the roof were also generously facilitated. All issues were addressed courteously and promptly."
Mel and Annie Stewart
Excellent job, no mess left
"Had Solar power installed today. Excellent job, no mess left. Everything was well explained to us before installation."
"I have to fix the rest of the house up to make it look as good as the roof!"
"I recently had my roof restored. I was amazed, Allied arrived on time, were considerate to my worries and they completed what they said they would do. They then followed up to make sure everything was good and I was happy. I'm very impressed with the service and I love the new look of my roof."
"Our overall experiencewith Allied was great!"
"We had Allied come out and restore our roof and install solar panels last week. The consultant, Troy, was friendly, knowledgeable, very personable and helpful. The guys who restored the roof and the ones who fitted the solar panels were also great, friendly and efficient."
Sincere and ethical service
"I wasn’t particularly impressed with the representatives from [other solar] companies, particularly with regard to the lack of information about the types of solar panels and how they work. But Adrian came to give me a quote, and took care to explain, in detail, what I should know about solar panels. While I had done some research, I certainly learnt a lot more from Adrian. I had a sense that Adrian was sincere and ethical and I was comfortable when I made the decision to go with the Allied Group to install the panels."
"Brought it back to life"
"Extremely happy with the whole job, I was thinking that the roof on my house was beyond repair but the Allied team put in a big effort and brought it back to life...I also had gutter guarding installed and that has been a real boom, no more having to get up and clean out the gutter."
Benefits of Choosing Allied Group
We use Trusted Brands, so you know what you’re buying.
We simply do not compromise on quality or service, so that means using quality brands. The process and the kinds of results you can expect will be explained, and we’re proud of our important relationships we have with the industry’s leading brands including Dulux, Bluescope, and COLORBOND®. We believe in doing jobs right first time, every time.
We include a 5-Year Replacement Warranty because we want you to be confident
Our solar customers have recognised our expertise and our use of high-quality hardware. We stand by our pledge to replace (at no charge) rather than repair if any item doesn’t perform to 100% as promised within the first five years. Our high-quality workmanship means Allied Group never have to go out and redo installations.
We tailor solutions to your home, so you only pay for what you need.
In everything we do, we provide our customers with fit-for-purpose products and solutions. We believe that if we do right by you, you’ll refer us to your friends, neighbours, relatives, and colleagues. We cherish our word-of-mouth referrals from all our satisfied Allied Group roofing and solar customers.